Access is a right
Services and spaces should be designed so disabled people can participate with dignity.
Know Your Rights
Accessibility
Learn about equal access to public spaces, buildings, digital services, and the accommodations you can request.
Quick Overview
What to keep in mind
Barriers can be removed
Physical, digital, communication, and service barriers can often be addressed through practical changes.
Ask clearly
Describe the barrier, its impact, and the adjustment that would give you equal access.
Key Rights / Information
Accessibility should be built into everyday life
These are practical starting points. Exact rights and processes can vary by service and location.
Physical access
Entrances, routes, facilities, and services should avoid unnecessary physical barriers.
Digital access
Websites, documents, forms, and digital services should work with assistive technology.
Communication access
Information should be available in a format you can understand and use.
Reasonable accommodation
You can explain the adjustment needed to participate equally.
What You Can Do
Turn information into a practical next step
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1
Identify the barrier
Record what is inaccessible and how it affects participation.
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2
Request an adjustment
Contact the responsible person and propose a practical solution.
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3
Keep a record
Save messages, photographs, dates, and responses.
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4
Follow up
Ask for a decision and a clear date for action.
Common Situations
A clearer way to respond
A building entrance is inaccessible
Ask about an accessible entrance or an alternative way to receive the service.
A website or form cannot be used
Report the exact step that creates the barrier and request an accessible format.
Information is not understandable
Ask for plain language, interpretation, captions, or another usable format.
Support
Contact the team
Facing an accessibility barrier?
Tell us what is inaccessible and what adjustment would help so we can identify a clearer next step.