Plan
Check routes and accessibility details before travelling.
Know Your Rights
Transportation
Understand common travel barriers and prepare clear requests for safer, more accessible journeys.
Quick Overview
What to keep in mind
Board
Safe entry and exit are essential parts of the journey.
Travel
Information and assistance should remain available throughout.
Report
Specific records make a transport complaint clearer.
Key Rights / Information
Accessible travel is a complete journey
These are practical starting points. Exact rights and processes can vary by service and location.
Usable information
Schedules, changes, and safety information should be communicated in usable ways.
Safe boarding
Vehicles and stations should provide a practical boarding and exit process.
Mobility equipment
Ask how wheelchairs, mobility aids, or other equipment will be accommodated.
Appropriate assistance
Explain what assistance you need and what staff should not do without consent.
Service reliability
Record repeated failures that prevent you from using a route consistently.
What You Can Do
Turn information into a practical next step
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1
Check the route
Confirm stops, access points, and service changes.
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2
Contact the operator
Explain your needs before travel when possible.
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3
Keep journey details
Record time, route, vehicle, and staff response.
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4
Report the barrier
Describe its practical impact and requested solution.
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5
Plan an alternative
Keep a safe backup when service information is uncertain.
Common Situations
A clearer way to respond
The lift or ramp is unavailable
Ask staff for the safe alternative and how the interruption will be recorded.
The driver did not stop
Record the route, time, stop, and vehicle details.
Announcements are inaccessible
Request information in a visual, audible, or written format you can use.
My mobility aid was handled unsafely
Explain the damage or risk and ask for the incident process.
Support
Contact the team
Facing a barrier while travelling?
Bring the journey details and we can help you organize the concern and next step.