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Guided topic
Design accessible services
Follow a practical accessibility review across spaces, content, technology, and customer journeys.
01Understand02Learn03Apply
Why it matters
Accessibility is not a final compliance check. Building it into service design prevents exclusion and reduces costly rework.
A clear outcome
What you will be able to do
- Recognize common access barriers
- Apply universal-design principles
- Test services with real users
Your action plan
Do it step by step
- 01Step 1
Map the complete user journey
- 02Step 2
Check physical, sensory, cognitive, and digital barriers
- 03Step 3
Provide accessible formats and reasonable accommodations
- 04Step 4
Test, document issues, and repeat
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